Refund Policy

Introduction

At Tripyzo, we strive to ensure your satisfaction with every booking. This Refund Policy explains the circumstances under which refunds may be issued, how to request a refund, and the timelines involved for bookings made through our website Tripyzo.com.

Please read this policy carefully before requesting a refund. All refunds are subject to the terms and conditions of the respective airline or travel supplier.

When Refunds Are Available

Refunds may be available in the following situations:

• Cancellation within 24 hours: Most airlines allow full refunds for bookings canceled within 24 hours of purchase (for bookings made at least 7 days before departure).
• Refundable Fare Types: Some fare classes allow cancellations with partial or full refunds, minus applicable fees.
• Schedule Changes: If the airline makes significant schedule changes, you may be eligible for a refund.
• Flight Cancellations: If the airline cancels your flight and cannot rebook you on an alternative flight.
• Service Issues: In cases of billing errors or services not rendered as described.

How to Request a Refund

1. Contact Tripyzo customer support at info@tripyzo.com or 1-844-572-3292
2. Provide your booking reference number and reason for refund request
3. Our team will review airline policies and advise on eligibility
4. Submit any required documentation (if applicable)
5. Once approved, refund will be processed to original payment method

Refund Processing Time

• Domestic Flights: 7-14 business days after approval
• International Flights: 14-20 business days after approval
• Hotels & Packages: 10-15 business days after approval

Please note that your bank or credit card issuer may take additional time to reflect the refund in your account.

Non-Refundable Situations

• Non-refundable or promotional fare types
• No-show for your flight without prior cancellation
• Partial use of a round-trip ticket
• Voluntary cancellation after 24-hour grace period (for non-refundable fares)
• Changes in personal plans or travel preferences
• Weather-related disruptions (airline policies vary)

Refund Amount & Fees

• Airline-imposed cancellation penalties
• Tripyzo service fees (non-refundable after booking confirmation)
• Difference between original fare and current fare (for certain changes)
• Third-party fees (insurance, seat selection, baggage fees)

All applicable fees will be disclosed before you confirm your cancellation and refund request.

Partial Refunds

In some cases, partial refunds may be available even when full refunds are not. Examples include:

• Downgrading from business class to economy
• Removing optional services (e.g., extra baggage, seat selection)
• Using a flight credit for future travel (airline policies vary)

Cancellations Due to External Events

In cases where travel is disrupted by weather conditions, natural disasters, strikes, government restrictions, or other events beyond our control, refund eligibility will be determined by the airline or service provider. Tripyzo will assist you with refund requests where possible.

Updates to This Policy