Cancellation & Refund Policy

Cancellation & Refund Policy

At Tripyzo.com, we aim to give travelers a smooth and transparent booking experience. This Cancellation & Refund Policy explains how cancellations, changes, and refunds are handled for flight bookings promoted through our platform.

Please read this policy carefully before making any booking.

1. We Are a Promotional Platform Only

Tripyzo.com is not an airline or ticket issuer.
We promote flight deals, airline brands, and travel offers through our partners.

All bookings, cancellations, or refund requests are processed directly by the airline or the travel supplier managing the ticket—not by us.

Therefore:

• We do not issue flight tickets
• We do not collect refund amounts
• We do not impose cancellation charges
• We do not decide refund eligibility

Our role is only to help users discover flight deals and redirect them to authorized booking partners.

2. Airline & Travel Supplier Policies Apply

Each airline and travel provider has its own rules regarding:

• Cancellation timelines
• Refund eligibility
• No-show penalties
• Partially used tickets
• Fare differences
• Non-refundable fares
• Promo-ticket restrictions

These policies vary widely between airlines and are mandatory and binding for all users.

3. Types of Fares & Their Refundability

a) Refundable Fares

Refund may be allowed based on airline terms. Refund amounts are processed by the airline after deducting:

• Airline cancellation fee
• Service charges (if applicable by booking partner)
• Any fare difference

b) Non-Refundable Fares

Many discounted or promotional fares are 100% non-refundable. In these cases:

• No refund amount is provided
• Taxes may be partially refundable (airline-dependent)

c) Partially Used Tickets

Refunds for partially used tickets depend on airline rules. Some airlines do not allow refunds for outbound or return segments once partially flown.

4. Cancellation Process

To cancel a booking, users must contact the airline or booking partner from whom the ticket was purchased. This may be done through:

• Their official website
• Customer service center
• Airport ticket counter
• Mobile app

Cancellation cannot be processed directly on Tripyzo.com.

5. Refund Process & Timeline

Refund processing depends solely on the airline or travel supplier. General guidelines:

• Airlines may take 7–30 business days to process refunds
• Banks may take additional time to credit the amount
• Refunds are always returned to the original mode of payment
• Refund amount may be lower than the paid fare due to charges applied

Tripyzo.com is not responsible for:

• Delays in refund processing
• Refund rejections
• Partial refunds
• Bank processing delays

6. No-Show Policy

If a traveler fails to board the flight without canceling in advance, the ticket is marked as no-show.

Consequences depend on the airline but may include:

• Zero refund
• Loss of entire ticket value
• Penalty for date change requests

We encourage customers to cancel in advance to avoid losing eligibility for refunds.

7. Changes, Rescheduling & Rebooking

Changes to travel dates, passenger details, or routes depend on:

• Airline rules
• Fare type
• Availability

Date change fees or fare differences may apply as per the airline’s policies. All such requests must be made directly with the booking provider.

8. Situations with Special Airline Policies

Airlines may issue special waivers in cases such as:

• Weather disruptions
• Natural calamities
• Medical emergencies (with proof)
• Operational issues
• Government-imposed restrictions

Refunds and changes for such cases depend entirely on the airline’s decision.

9. Limitation of Liability

Tripyzo.com is not responsible for:

• Airline cancellations
• Changes in flight schedules
• Denied boarding
• Visa or immigration issues
• Losses arising from refund delays
• Any penalties imposed by airlines

We act solely as an information and promotional platform and have no involvement in the financial transaction.